Emergencies

  When the surgery is closed all calls to the surgery are routed to Essex Ambulance Service who now have responsibility of out of hours provision in the area. In case of sudden collapse or accident, you should dial 999. 

 If you need urgent medical attention during normal surgery hours please make this clear to the receptionist when you call. She will then speak to a doctor or nurse as soon as she can. 

St Luke's Walk in centre

 

St Luke's Health Centre Pantile Avenue Southend on Sea Essex SS2 4BD Tel: 01702 611505

Opening Times Mon - Sun from 8am -8pm (including all bank holidays)

 

   St Luke's Health Centre has a Walk-in service available to unregistered patients. The Walk-in service is open every day from 8am to 8pm and can see patients without an appointment for the treatment of minor injuries and illnesses. 

NHS Direct

Out of Hours cover is provided by Essex Ambulance Service. Please only use this service for urgent medical problems that cannot wait for the surgery to re-open. For non-urgent matters or general health related advice when the surgery is closed you can call NHS Direct on 0845 46 47.

When you call NHS Direct, you are asked to provide some basic information about yourself and to describe the nature of your call. If you need advice about a health problem, you are asked if you are calling for yourself or on behalf of someone else and are required to explain:
What the symptoms are, how they affect you/the person and when they began
What you/the person have tried already
Any drugs you/the person are already taking
Any existing medical conditions
Anything else you think is relevant
NHS Direct nurses use their skills and experience, together with a comprehensive computer system, to advise you on the most appropriate course of action to take.

With the right advice and information, lots of non-serious health problems can be treated at home or following a visit to your local pharmacist. If the problem is more serious, you may need to see your doctor or go to hospital. Whatever the problem, the NHS Direct nurse will listen to the symptoms you describe and advise you what to do for the best. If your problem is very serious, they will connect you to the ambulance service.

NHS Direct staff can also provide general information about local health services easily and quickly. For example, if you need to find out which pharmacies are open late or where you can see a dentist out-of-hours, NHS Direct staff will be able to help you.