Tel: 01702 582670    Email: enquiries@thorpebaysurgery.co.uk

Appointments

We operate a computerised appointment system with the majority of our appointments bookable on the day. The remainder can be booked in advance.

On The Day

Same day appointments are booked through the receptionist.  Once all the appointments have been booked we will assess your symptoms and if necessary allocate an appointment for an urgent/emergency consultation appointments. 

Please note: Contacting the surgery before 08:00 will direct you to a 'holding queue' for the out-of-hours message, you will then be disconnected.   In this respect please do not phone before 08:00 unless you are actually ringing for the out-of-hours information.

You are welcome to come to the surgery by 08:30 on the day you would like your appointment, we will do our best to guarantee a same day appointment, which are offered on a first come first serve basis.

Pre-bookable

Pre-bookable appointments are available for non-urgent matters and some can be booked up to 2 weeks in advance. Please contact reception in the usual way from 8:30 to 18:30 (Monday to Friday) to book.

Online Appointments

We have online appointments that  are available to book with a GP.  Please make sure you have signed up to online services.

Extended hours

 

We offer later appointments on Monday Evenings, these slots may be of benefit to working people who have difficulty making appointments during the day.

appointment length

Appointments are for one person at ten minute intervals and for medical condition only. If you think you'll need a longer consultation please book a double appointment with one of our reception staff.  Double appointments cannot be booked online.

cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. A text reminder will be sent to mobile phones

Home Visits

We encourage all patients to come to the surgery, where we have the proper equipment and facilities available, however, we do appreciate that some of our patients are housebound or very sick.

If you feel you need a Doctor or District Nurse to visit then please try to call before 10am. The Doctor may want to phone you back, as it may be possible to deal with the problem over the phone.

We will always visit:

  • The terminally Ill
  • The bed bound patients.

A Clinician will assess your symptoms and contact you before your visit. 

 Local guidelines state that a visit is unlikely to be required in the following cases:

  • Adults with common problems of cough, sore throat, "flu-like" symptoms, chronic back pain, dental problems, lost prescriptions/tablets.
  • Common symptoms of childhood: fevers, coughs, colds, earache, headache, diarrhoea/vomiting and most cases of abdominal pain.

These patients are almost always well enough to travel by car. It may well be that these children are indeed not fit to travel by bus or to walk, but car transport is a sensible option and often available from friends, relatives, neighbours or taxi firms.

Please note that a Clinician has both the right and the responsibility to make a final decision on whether a home visit will be made and how urgently a visit is needed.

Sickness certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website. Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate,  from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

Telephone Consultations

The practice also offers daily appointments on the telephone. It may mean that you will be told that you do not need to come and see a doctor, and will be given advice over the phone on how to treat your illness. You may be offered medication, which means the doctor will prepare a prescription for you, which will be available to collect from the surgery that day. Alternatively, the clinician may decide that you will need to be seen in person. If this is the case, the doctor will book you a further appointment.

If you want to take advantage of this service, please ask for a telephone appointment from the receptionist. We must have an up-to-date telephone number for you, and in particular, the phone number or mobile number that you are calling from. If you need a call within a certain time period, the doctor will try and call during this time, however, please bear in mind that he/she will also be seeing patients in the surgery and at home during this working day.

Telephone consultations offer additional booking choice to our patients, may be more convenient for people who work, parents with young children or those who are carers to get to the surgery as well as increasing the number of medical queries that we can deal with during the working day.

The following may be suitable for telephone consultations:

- Minor ailments and seasonal illness.

- Blood test and X-ray results.

- Sick notes- Medication queries.

- Follow up after face to face consultation.

- Assessing your symptoms if you are not sure if you need to be seen.

- Advice on the correct specialist doctor within the surgery for your problem.

- Discussion/advice concerning referral to hospital or another doctor.

We appreciate that you may not be sure what this service means for you, so if you are unsure if you are suitable for a telephone consultation, please speak to our experienced reception staff who will be able to advise you.

You will still be able to see a doctor if you wish.